Refund & Return Policy
At Omen Luxe, we strive to provide high-quality leather jackets and coats for men and women. Your satisfaction is our priority. This Refund & Return Policy explains how you can return products and request refunds.
1. Returns Eligibility
Returns are accepted only for products that are damaged, defective, or incorrect.
Custom orders (custom colors, sizes, or designs) cannot be returned unless there is a manufacturing defect.
To be eligible for a return, the product must be:
Unworn and unused
In the original packaging
With all tags and labels intact
2. Return Process
Contact us within 3 days of delivery at [info@omenluxe.com] or [WhatsApp/Phone: +1 551 346 2646].
Provide your order number, reason for return, and photos of the item if applicable.
Our team will review your request and provide instructions for returning the product.
Important: Do not send the product back without approval from our support team.
3. Refunds
Once we receive the returned product and verify its condition, we will process your refund to your business bank account.
Refund processing may take up to 3-7 business days after the product is received.
Only the product cost is refundable. Shipping charges are non-refundable.
4. Damaged or Defective Products
If your order arrives damaged or defective, please contact us immediately with photos.
We will either:
Send a replacement item, or
Issue a full refund
5. Exchanges
Exchanges for different sizes or designs are treated as custom orders.
For custom exchange requests, additional processing time may apply.
6. Customer Responsibility
Ensure that the return package is secure and properly packed to avoid further damage.
Keep the return tracking number for reference.
7. Contact Information
For any questions regarding returns or refunds:
Email: info@omenluxe.com
WhatsApp / Phone: +1 551 346 2646
Website: omenluxe.com